Desktop Support Officer (Education)
Core
Provide onsite technical support to customers in the Education Sector, ensuring smooth daily operations of their technology devices and systems.
Role type
Desktop Support Officer (Education)
Builds
Customer operations continuity and technical stability for education clients
Domain
Education sector IT support
Deliverable
client delivery
Required skills
Hardware troubleshooting (Mac/PC/tablets), network infrastructure support, server system coordination, vendor management, process improvement, documentation management, stakeholder communication
Responsibilities
Ensure smooth day-to-day operations of customer technology, troubleshoot hardware and software issues, collaborate with specialist teams for server and network management, develop and implement new processes for recurring issues, maintain up-to-date documentation and procedures, liaise with external 3rd party organizations
Seniority
Individual Contributor
