Technical Account Manager - Dutch Speaking
Core
Trusted advisor providing technical guidance, infrastructure support, and operational guidance for D2L's premier enterprise customers.
Role type
Senior Technical Account Manager (Strategic Accounts)
Builds
D2L learning management platform (Brightspace) and related SaaS solutions
Domain
EdTech / Learning Management Systems
Deliverable
client delivery
Required skills
Technical account management, escalation handling, account growth strategy, cross-functional collaboration, technical thought leadership, stakeholder management at executive level, project organization, conflict negotiation, critical thinking, remote work capability
Preferred skills
Knowledge of Brightspace best practices, experience with Learning Management Systems (LMS), ability to lead account teams, on-call availability (via careerplan.io/jobs/8249781-technical-account-manager-dutch-speaking-at-d2l)
Technologies
Brightspace, D2L SaaS platform
Responsibilities
Act as named resource and escalation point for strategic customers; lead weekly support incident reviews; proactively drive account growth; mentor team members; engage development and infrastructure teams to solve complex integration issues; communicate strategic product plans to clients; research and expand knowledge of D2L solutions based on client needs.
Seniority
Senior, hands-on IC with leadership responsibilities
