Senior Manager, Customer Partner Success
Core
Senior Manager leading Customer Partner Success for Ripple's enterprise clients in Payments, Custody, and Stablecoins, driving retention, growth, and satisfaction.
Role type
Senior Manager, Customer Partner Success (Sales function)
Builds
Client retention strategies, organic growth plans, up-sell/cross-sell opportunities, tailored solutions for enterprise financial institutions
Domain
Financial Services / Digital Assets / Blockchain / Payments
Deliverable
client delivery
Required skills
Enterprise account management, client retention strategy, up-sell/cross-sell execution, business review facilitation, contract negotiation, stakeholder management at large financial institutions, blockchain technology knowledge, traditional financial services expertise, Salesforce proficiency
Preferred skills
Digital assets and/or payments industry experience, additional language skills
Responsibilities
Act as main contact for valued Enterprise clients; manage relationships with Global/Regional Banks, Large Fintechs, and Asset Managers; develop strategies for client organic growth; identify up-sell and cross-sell opportunities; conduct structured business reviews; negotiate contractual and commercial terms; represent Ripple at industry events
Seniority
Senior Manager, hands-on leadership