Senior Director, Customer Success – LATAM
Core
Own the retention and growth strategy for Payoneer's Latin America customer base, adapting global models to local market dynamics for SMBs and strategic accounts.
Role type
Senior Director, Customer Success (Regional Leadership)
Builds
LATAM-specific retention and growth programs, lifecycle motions, and regional operating cadences
Domain
Fintech / Cross-border payments / Latin America
Required skills
Regional leadership, retention strategy, growth strategy, lifecycle management, stakeholder influence, team building, data-driven decision making, market adaptation
Preferred skills
Fintech experience, SMB management at scale, strategic account management, Spanish/Portuguese fluency
Technologies
N/A
Responsibilities
Define and launch LATAM retention and growth initiatives; Adapt global Customer Success models for local market needs; Drive the full customer lifecycle from onboarding to renewal; Influence global teams to secure regional priorities; Build and coach the regional CS organization; Establish disciplined operating cadences and reporting; Manage regional KPIs including retention and NRR/GRR
Seniority
Senior Director, Regional Leadership