Customer Success Senior Manager
Core
Drive revenue and product adoption by deepening customer relationships, scaling payments volume, implementing custody solutions, and identifying cross-selling opportunities for enterprise-grade crypto and financial products.
Role type
Senior Customer Success Manager (B2B Enterprise)
Builds
Enterprise-grade crypto payment and custody solutions for financial institutions, businesses, and governments
Domain
FinTech / Cryptocurrency / Global Payments
Required skills
Multi-stakeholder management, B2B relationship building, financial and business value analysis, cross-functional leadership, complex solution launch, coaching and team leadership
Preferred skills
Spanish fluency, experience in financial institutions or crypto organizations
Technologies
Crypto solutions, custody solutions, enterprise payment systems
Responsibilities
Develop deep understanding of customer technical solutions and decision-making processes; Serve as an advisor and Ripple advocate to enable customer success; Conduct financial and business value analysis; Navigate upsell and cross-sell opportunities to deal execution; Lead key initiatives with cross-functional partners; Collect and communicate customer feedback; Champion internal process improvements
Seniority
Senior, hands-on IC with leadership responsibilities