Onboarding Team Lead, Germany
Core
Lead the onboarding journey for German merchants to join the Wolt delivery platform, ensuring a smooth start from signing to receiving orders.
Role type
Senior Team Lead, Operations
Builds
Onboarding pipeline and processes for German market partners
Domain
Food delivery marketplace / Shared Services
Required skills
Team leadership, pipeline management, KPI tracking, process improvement, data validation, stakeholder collaboration
Preferred skills
Experience in marketplace or e-commerce operations, structured problem solving
Technologies
KPI dashboards, pipeline tools
Responsibilities
Lead and coach a team of 12 FTE onboarding specialists; Own the German onboarding pipeline and data accuracy; Track key onboarding KPIs (time to onboard, new live venues); Collaborate with Sales, Product, and local operations to resolve blockers; Plan team capacity and resource allocation.
Seniority
Senior, hands-on IC
