Bilingual Medical Assistant (Part-Time)
Core
Support a virtual care team of physicians and APPs by collecting patient medical information, coordinating care, and handling administrative tasks via video, phone, and messaging.
Role type
Bilingual Medical Assistant (Virtual Care)
Builds
Virtual patient care coordination and administrative support for Oscar Health members
Domain
Healthcare / Virtual Care
Required skills
Medical Assistant Certification, Spanish fluency (verbal and written), patient intake, care coordination, appointment scheduling, referral management, provider communication
Preferred skills
Virtual practice environment experience
Technologies
Video conferencing tools, messaging platforms, electronic health record systems
Responsibilities
Provide live video virtual check in and check out support for patients, Provide live phone and messaging support for patients, Plan for each patient's medical needs from initial outreach to resolution, Assist with the order process including sending requisition forms and coordinating referrals, Close the loop with providers after referrals are made, Schedule appointments with patients for follow up care, Call providers and facilities to clarify information and help solve complex cases, Coordinate with internal and external parties to ensure patients needs are met
Seniority
Entry-level to Junior (1+ year experience)