Support Engineer
Core
Provide email and live technical support for enterprise customers, acting as the first line of defense for complex database issues, bug diagnosis, and critical outages.
Role type
Senior Support Engineer (Database Systems)
Builds
Resolves complex SingleStore database issues, improves operational knowledge, and collaborates with engineering teams.
Domain
Cloud-native distributed SQL databases, Linux systems, Kubernetes, AWS/GCP
Required skills
SQL query optimization, Linux administration, Kubernetes, Python/Bash/Go scripting, distributed systems, AWS/GCP
Preferred skills
Performance bottleneck analysis, single point of failure removal
Responsibilities
Diagnose and resolve complex database issues, reproduce product issues and submit bug reports, collaborate with developers and account managers, improve support processes and documentation
Seniority
Senior, hands-on IC
