Technical Support Engineer, Application Security
Core
Serve as a trusted technical advisor for Enterprise customers, diagnosing and resolving complex issues related to Cloudflare's Application Services/Performance solutions.
Role type
Senior Technical Support Engineer (Application Security/Performance)
Builds
Ensures customers can deploy and operate Cloudflare App Services solutions with confidence.
Domain
Internet infrastructure, Application Security, Performance Optimization
Deliverable
client delivery
Required skills
Troubleshooting complex technical issues, Command line tools (dig, traceroute, curl, tcpdump), Scripting (Bash, Python, JavaScript), Web server configuration (Apache, Nginx, IIS), L4/L7 protocols (TCP/UDP, DNS, HTTP/S, SSL/TLS), Observability tools (Kibana, Grafana, Zabbix, Sentry), Database management (PostgreSQL, MySQL, MS SQL)
Preferred skills
Shift-based or global support experience, SLA/KPI metrics knowledge, Real-time queue management
Technologies
Cloudflare App Services, DNS, HTTP, SSL/TLS, Apache, Nginx, IIS, Kibana, Grafana, Zabbix, Sentry, curl, dig, traceroute, openssl, git, PostgreSQL, MySQL, MS SQL
Responsibilities
Respond to and resolve inquiries and incidents related to Application Services/Performance; Diagnose and troubleshoot issues involving DNS, HTTP Errors, IAM, Load Balancing, Caching, CORS, SSL/TLS, and Network configurations; Collaborate with Engineering and Operations teams to remediate issues; Create and maintain knowledge base articles and technical guides.
Seniority
Senior, hands-on IC
