Customer Success Director
Core
Drive customer satisfaction and success for Backbase's Engagement Banking Platform by fostering product adoption, license consumption, and Net ARR growth across the region.
Role type
Senior Customer Success Director (Regional)
Builds
Engagement Banking Platform and related solutions for financial institutions
Domain
Fintech / Banking Software
Required skills
Strategic account management, stakeholder engagement, value realization, joint success planning, roadmap collaboration, advocacy building, feedback analysis, renewal management, account growth identification
Preferred skills
Technical acumen in software, cross-functional leadership, autonomous execution, commercial acumen
Technologies
Engagement Banking Platform, RFF process, UX Research tools
Responsibilities
Develop and nurture strong relationships with key customers and senior stakeholders; Collaborate with customers to identify opportunities to maximize value and align business cases; Identify and cultivate customer advocates and collaborate with marketing for case studies; Gather and analyze product utilization and feedback to drive product improvements; Proactively manage renewals and identify opportunities for account growth
Seniority
Senior, hands-on IC with regional leadership