Business Travel Consultant II
Core
Support business travellers with booking and issue resolution across air, rail, hotel, and car products while influencing product development.
Role type
Senior customer support specialist (business travel)
Builds
Customer-facing support operations and traveller experience
Domain
Corporate travel management
Deliverable
client delivery
Required skills
Global Distribution Systems (GDS), customer service, travel industry knowledge, multi-tasking, problem-solving, communication
Preferred skills
Salesforce, Zendesk, Slack, Gmail, world geography knowledge
Responsibilities
Assist travellers with bookings and support via chat, phone, and email; Navigate the Navan platform and app; Assess customer needs and request urgency; Maintain knowledge of suppliers and booking systems; Provide feedback on operating processes and product improvements; Collaborate with cross-functional teams to identify recurring issues
Seniority
Mid-level, hands-on IC
