Customer Success Manager II, Enterprise
Core
Partner with Account Executives to drive client renewals, retention, and net retention targets for enterprise customers while acting as their trusted advisor.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success plans, advocacy programs, and product adoption strategies for large brands.
Domain
SaaS / Marketing Technology / Customer Engagement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, commercial alignment, feature adoption planning, customer advocacy, product usage analysis, stakeholder management, cross-functional coordination, time management, domain knowledge (SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, Programming)
Preferred skills
Experience with onboarding transitions, international travel, working with fast-moving technology companies
Technologies
Braze Customer Engagement Platform, BrazeAI, HTML
Responsibilities
Partner with Account Executives to ensure commercial alignment and drive renewals; Build shared Success Plans to drive feature adoption; Proactively analyze customer product usage to identify opportunities and risks; Coordinate with Technical Support and other teams to ensure seamless customer support; Advocate for customers by soliciting and synthesizing product feedback; Provide continuing education and training to maximize product usage and identify upsell opportunities.
Seniority
Mid-Senior, hands-on IC
