Manager, Enablement
Core
Lead the strategic development, people management, and day-to-day operation of the Member-Facing Enablement organization, spanning Knowledge Management, Training, Quality Assurance, and Workforce Management.
Role type
Manager, Enablement
Builds
Enablement functions (content accuracy, training effectiveness, QA scoring integrity, workforce planning) for member-facing teams.
Domain
Talent operations / Member Operations
Required skills
People management, program management, data analysis, process improvement, stakeholder management, project management, strategic planning, cross-functional collaboration, change management
Preferred skills
AI-enabled content automation, tooling migration, metrics and scorecard development
Technologies
Guru, Zenarate, Assembled, Salesforce, Looker, Asana, Jira
Responsibilities
Lead a small team of Leads across multiple lanes; Own formal people-management decisions; Establish operating rhythm through health checks and planning; Manage multi-lane programs and projects; Maintain and evolve the enablement measurement framework; Translate complex systems into enablement priorities; Identify and eliminate low-leverage manual work; Operate independently across concurrent cross-functional initiatives.
Seniority
Manager, hands-on leadership