Customer Service Representative - Japanese and English (Interim)
Core
Mediate disputes and resolve complex customer queries for buyers and sellers on an online auction marketplace for unique objects via chat, email, phone, and social media.
Role type
Customer Service Representative (Interim)
Builds
Customer satisfaction and retention for a global auction platform
Domain
E-commerce / Auctions / Collectibles
Deliverable
client delivery
Required skills
Japanese (fluent), English (fluent), dispute resolution, multi-channel communication, empathy, analytical thinking, critical thinking
Preferred skills
Live channel experience, hospitality/tourism/retail background, weekend availability
Technologies
Chat, email, phone, social media platforms
Responsibilities
Mediate disputes between buyers and sellers, resolve customer complaints and queries across multiple channels, provide feedback to improve customer experience
Seniority
Junior to Mid-level, hands-on IC
