People Service Excellence Analyst
Core
Analyst supporting analysis, improvement, and standardization of people and organization development processes across Agoda.
Role type
HR Operations & Process Improvement Analyst
Builds
Standardized HR processes, service documentation, and continuous improvement projects
Domain
Human Resources / Operations
Required skills
HR process analysis, requirements management, stakeholder collaboration, process documentation, analytical thinking, business acumen
Preferred skills
HR technology implementation support, Agile/Waterfall methodologies, process mapping, root-cause analysis, gap analysis, Jira/Confluence proficiency
Technologies
Workday, Oracle HCM, SAP SuccessFactors, ServiceNow HRSD, Microsoft Office, Excel, PowerPoint, Jira, Confluence, Visio, Lucidchart, Miro
Responsibilities
Analyze existing HR processes to identify inefficiencies; Document current-state and future-state processes using maps and SOPs; Gather and document business requirements and user stories; Support HR technology initiatives and process automation; Prepare analysis, recommendations, and project status reports; Track process improvement actions and governance standards
Seniority
Mid-level, hands-on IC