Account Manager
Core
Lead client growth and define account management strategy for Flexport's new Brazil market, building relationships with large global brands to expand the local book of business.
Role type
Senior Account Manager (Market Launch)
Builds
Global freight forwarding solutions (Air, Ocean, Cross-border, Trade Advisory, Customs, Control Tower) for large enterprise clients
Domain
Global Logistics / Supply Chain / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Freight forwarding or SaaS account management, global client relationship building, strategic planning, cross-functional collaboration, sales/upselling, business review management, quality assurance, executive stakeholder management, industry trend analysis, negotiation, problem-solving, cultural adaptability, AI tool affinity
Preferred skills
Entrepreneurial mindset, experience with complex global team matrices, inspiring team success, disciplined execution
Technologies
Flexport platform (Air, Ocean, Cross-border, Trade Advisory, Customs, Control Tower), AI tools
Responsibilities
Develop and launch new solutions for complex global freight clients; Partner with global sales teams to grow share of wallet; Drive sales via upselling, demos, and onboarding coordination; Run business review meetings and manage NPS; Oversee account-level quality assurance and volume forecasts; Build alignment with executive-level customer contacts; Stay current on supply chain developments to educate clients
Seniority
Mid-Senior, hands-on IC with strategic ownership