Product Support Specialist
Core
Provide technical product support and troubleshooting for Box's enterprise content management platform to developers, administrators, and end users across multiple channels.
Role type
Product Support Specialist
Builds
Customer enablement and problem resolution for Box's Intelligent Content Management platform
Domain
Enterprise Content Management / SaaS
Deliverable
client delivery
Required skills
technical troubleshooting, product knowledge, cross-functional collaboration, creative problem solving, written and verbal communication, priority management
Preferred skills
1+ years in Product Support or Admin Experience Support, web development interest, project management interest
Technologies
Box product suite
Responsibilities
Engage in customer-facing product troubleshooting and support; act as the voice of the customer for Product and Engineering Teams; collaborate with internal teams to optimize service; provide exceptional enablement and correspondence to customers.
Seniority
Individual Contributor, entry-level to mid-level
