Customer Care Specialist (Blended)
Core
Handle customer communication via email and calls to create happy customers, build loyalty, and drive business success for clients.
Role type
Customer Care Specialist (Blended)
Builds
Customer satisfaction and retention for e-commerce and subscription clients
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
Customer service (voice and email), account management, issue resolution, KPI tracking, relationship building
Preferred skills
E-commerce experience, Freshdesk experience, subscription experience, craft beer or wine knowledge
Technologies
Freshdesk
Responsibilities
Handle customer communication via email and calls, build customer loyalty through effective account management, meet Customer Care team KPIs and targets, perform admin and ad-hoc tasks
Seniority
Entry-level to Junior
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