[HELLOCONNECT] Customer Care Specialist - French Bilingual (ROW)
Core
Deliver courteous and efficient customer service across multiple contact channels for HelloFresh customers, resolving complaints and promoting products.
Role type
Customer Care Specialist (Bilingual)
Builds
Customer support interactions and sales for HelloFresh products
Domain
Consumer Goods / Food & Beverage
Deliverable
client delivery
Required skills
Fluent French and English, Customer service experience, Active listening, Time management, Adaptability, Attention to detail
Preferred skills
Background in sales or technical support, Multitasking in high-volume settings
Technologies
Company tools and systems
Responsibilities
Answer customer enquiries via multiple channels, Resolve customer complaints and feedback, Promote HelloFresh products and benefits, Report issues to responsible departments, Suggest improvements to internal procedures, Support and reflect the HelloFresh brand
Seniority
Entry to Mid-level