Desktop Services Analyst
Core
Provide 1st, 2nd, and 3rd level desktop support and incident management for the Spotlight Retail Group's desktop environment, including warehouse sites and design studios.
Role type
Senior IC Desktop Services Analyst
Builds
Stable and secure desktop environments for retail operations
Domain
Retail IT Infrastructure
Required skills
Active Directory administration, Microsoft Office 365 administration, Windows 10/11 setup and troubleshooting, SCCM management, Microsoft Intune MDM, LAN/WAN/Wi-Fi troubleshooting, Cisco Call Manager/UCM management, application deployment
Preferred skills
Client-facing operational support experience, MacOS support experience
Technologies
Active Directory, Microsoft Office 365, SCCM, Microsoft Intune, Cisco Call Manager, Windows 10/11, MacOS, iOS, Android
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