Customer Experience Specialist – Bilingual (Fluent in Arabic & English) | Cairo, Egypt
Core
Deliver outstanding service to guests and partners via phone, email, and chat, handling high-volume inquiries and end-to-end ownership of booking issues.
Role type
Customer Experience Specialist (Contact Center)
Builds
Customer support operations for a global travel platform
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Spoken and written Arabic, B2 English, problem-solving, time management, adaptability, data usage for decision making
Preferred skills
Prior customer support or contact center experience, travel/e-commerce/hospitality background, familiarity with CRM or ticketing systems
Technologies
Contact center systems, CRM, ticketing systems
Responsibilities
Handle high volume of inquiries via phone, email, and chat; Resolve booking issues (changes, cancellations, payments); Collaborate with teams to resolve complex cases; Work rotational shifts including weekends and holidays; Safeguard customer data
Seniority
Individual Contributor, entry to mid-level
