Mitarbeiter im Technology Support (m/w/d)
Core
Handling customer inquiries via phone and email, documenting requests, and providing application support for company products.
Role type
Technical Support Specialist
Builds
Customer support workflows and product application guidance
Domain
Technology Support / Customer Service
Deliverable
client delivery
Required skills
PC proficiency, technical and business process understanding, problem-solving, cross-functional project collaboration
Preferred skills
Empathy, customer orientation, strong communication skills (German written and verbal), process improvement mindset
Responsibilities
Answering customer inquiries via phone and email, documenting customer requests in systems, providing application support, coordinating troubleshooting and product development with IT product management, participating in cross-functional projects
