B2B Customer Support Specialist (m/w/d)
Hybrid
Core
First point of contact for B2B customers, ensuring their inquiries are resolved quickly and professionally.
Role type
B2B Customer Support Specialist
Builds
Resolves support tickets via Jira Service Management
Domain
B2B Software
Deliverable
client delivery
Required skills
B2B customer support experience, Jira Service Management proficiency, strong communication in German and English, IT understanding, proactive problem-solving
Responsibilities
Handle incoming support tickets, adhere to SLAs, document solutions for the knowledge base, communicate with customers and internal teams