Customer Success Engineer
Core
Technical owner of customer relationships post-sale, driving adoption, retention, and expansion for enterprise SaaS clients.
Role type
Senior Customer Success Engineer (IC)
Builds
Poppulo omnichannel employee communications, customer communications, and workplace experience platform
Domain
Enterprise SaaS, Workplace Technology, Communications
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise SaaS configuration, API integrations, SSO/identity management, retention strategy, adoption tracking, technical enablement, portfolio prioritization, escalation management, product feedback loop
Preferred skills
Experience with digital signage systems, web technologies, security compliance, building reusable playbooks
Technologies
APIs, SSO, Identity Management, Web Technologies, Digital Signs
Responsibilities
Own technical relationships for assigned accounts; drive measurable adoption and define success metrics; configure and optimize customer environments; deliver training to customer admins; prioritize technical attention across a portfolio to reduce churn; lead technical escalations; surface expansion opportunities; partner with Professional Services on implementations; feed product roadmap needs; build scalable enablement assets.
Seniority
Senior, hands-on IC
