Payroll and Taxes Manager
Core
Lead a dedicated team of customer advocates to ensure small businesses receive accurate and timely payroll and tax services while maintaining compliance.
Role type
Senior Team Leader (Customer Support)
Builds
Customer support operations for payroll and tax services
Domain
HR Technology / Payroll
Required skills
Team leadership, mentoring, performance coaching, process improvement, data analysis, customer experience management, cross-functional collaboration
Preferred skills
Payroll and/or tax background, AI tool fluency
Technologies
Scalable support systems, metrics dashboards, AI tools (via careerplan.io/jobs/8208066-payroll-and-taxes-manager-at-gusto)
Responsibilities
Lead and mentor a high-performing team of customer advocates, coach individuals to meet performance goals, use data to identify process improvements, partner with product teams to reduce inbound inquiries, drive customer loyalty and retention metrics.
Seniority
Senior, hands-on IC with team leadership
