Customer Success Manager
Core
Proactively drive new product attachment and effective strong relationships across the existing customer base through on-boarding, up-selling, and cross-selling while advocating for the customer internally.
Role type
Senior Customer Success Manager (Account Expansion)
Builds
Datadog observability and security platform
Domain
SaaS / Observability / Security
Deliverable
client delivery
Required skills
relationship management, up-selling and cross-selling, contract negotiation, usage trend analysis, account expansion strategy, internal advocacy, sales cycle management
Preferred skills
MEDDIC methodology, Command of the Message, navigating fluid solution environments
Technologies
Datadog platform
Responsibilities
Partner with sales for smooth onboarding; build mutual trust with customers; execute full sales cycle for growth opportunities; advise customers on solution leverage; monitor usage trends to identify renewal risks; collaborate cross-functionally with Support, Product, Finance, and Legal.
Seniority
Senior, hands-on IC