Manager, SMB Business Development - Retention
Core
Lead strategic interventions for key restaurant partners at pivotal moments (renewals, exclusivity negotiations) to drive retention, exclusivity, and deal efficiency before transitioning accounts to Account Management.
Role type
Manager, SMB Business Development (Retention)
Builds
Strategic marketplace retention strategies, high-value deal structures, and competitive response plans for restaurant partners.
Domain
Food delivery / Restaurant partnerships / SaaS
Required skills
Strategic account management, high-stakes negotiation, team leadership, data-driven decision-making, cross-functional collaboration, creative problem solving
Preferred skills
Post-sales experience, high-growth marketplace/delivery/SaaS background, major restaurant chains/QSR experience, financial modeling
Responsibilities
Own key partnership moments (renewals, exclusivity, strategic initiatives), lead and develop a team of four direct reports, drive marketplace retention strategy (upsells, churn mitigation), execute competitive strategies, partner cross-functionally with Finance, Legal, and Account Management
Seniority
Manager, hands-on IC with team leadership