ADESA Customer Experience Advocate
Core
Resolve diverse product and service issues for buyers, sellers, transporters, and dealers across calls, chats, and emails to ensure seamless experiences in wholesale remarketing operations.
Role type
Customer Experience Advocate (Contact Center)
Builds
Customer support interactions and issue resolution for ADESA's wholesale remarketing platform
Domain
Automotive remarketing / Customer Support
Deliverable
client delivery
Required skills
Multi-channel support (phone, chat, email), problem-solving, active listening, cross-functional coordination, Salesforce logging, system troubleshooting
Preferred skills
Automotive titles/logistics knowledge, ADESA/Carvana systems familiarity
Responsibilities
Handle customer interactions across multiple channels, resolve product/service issues (titles, payments, login), escalate complex backend issues, log interactions in Salesforce, connect customers with internal departments, provide feedback on system inefficiencies
Seniority
Entry-level, hands-on IC
