Partner Success Manager (Rocket Travel by Agoda) (Chicago/ Dallas Based, Relocation Provided)
Core
Manage end-to-end operational relationships with large-scale enterprise partners to ensure smooth onboarding, integration, and service delivery while meeting SLAs and KPIs.
Role type
Senior Partner Success Manager (Operations & Service Delivery)
Builds
White-label travel loyalty solutions for airlines, banks, and shopping platforms
Domain
Travel technology / Enterprise partnerships
Deliverable
client delivery
Required skills
Partner management, Enterprise account management, SLA/KPI management, Operational process adherence, Cross-functional collaboration, Data-driven insights, Stakeholder management, Project management, Analytical thinking
Preferred skills
MBA, Experience in financial services or travel sector
Technologies
N/A
Responsibilities
Own end-to-end operational relationship with assigned partners, Monitor and drive performance against SLAs and KPIs, Proactively identify and resolve operational issues, Ensure partners adhere to operational processes and compliance, Build and maintain trust-based relationships with client program owners, Track and report on partner performance metrics
Seniority
Mid-Senior, hands-on IC