Customer Value Partner, Enterprise - NHS Accounts
Core
Primary architect of AI workforce transformation for Enterprise NHS accounts, ensuring flawless launches, measurable business impact, and long-term value realization.
Role type
Senior Enterprise Customer Value Partner (Account Management)
Builds
End-to-end customer journeys, Mutual Action Plans, and data-backed ROI narratives for NHS clients.
Domain
EdTech / AI Adoption / Healthcare (NHS)
Required skills
Enterprise B2B account management, NHS contract/decision-making expertise, data fluency (correlating learner data with business KPIs), commercial growth strategy (NRR), executive stakeholder influence, project leadership.
Preferred skills
Experience with adaptive learning platforms, CRM (Salesforce) mastery, playbook experimentation.
Responsibilities
Lead end-to-end customer journey from sales handover to renewal; build multi-threaded relationships with HR and executive sponsors; translate learning outcomes into business impact narratives; build 12-month Mutual Action Plans; oversee launch excellence and First 90 Days; lead Executive Business Reviews (EBRs); synthesize delivery outcomes to justify strategic investment; identify expansion/upsell triggers; align Delivery, Product, and Support teams.
Seniority
Senior, hands-on IC