Key Account Customer Success Associate – Vietnamese, Chinese & English
Core
Build and maintain long-term relationships with key enterprise restaurant clients to ensure they leverage POS solutions for maximum business value.
Role type
Key Account Customer Success Manager (Enterprise)
Builds
POS system implementations and feature adoption for restaurant groups
Domain
Restaurant technology / SaaS
Deliverable
product features
Required skills
Client relationship management, POS system knowledge, Upsell and expansion strategy, Client onboarding and training, Cross-functional collaboration, Data analysis and reporting
Preferred skills
Retail industry business processes, CRM systems (Salesforce), Advanced Microsoft Excel and PowerPoint
Technologies
Salesforce, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Serve as primary point of contact for senior management teams, Identify upsell and upgrade opportunities, Support store onboarding and go-live processes, Deliver comprehensive system training and onboarding guidance, Lead regular client meetings to gather requirements, Coordinate with internal teams to resolve client issues
Seniority
Mid-level, hands-on IC