Customer Success Specialist
On-site
Core
Onboard and activate childcare providers, manage retention and renewals, and act as the voice of the provider to product and engineering teams.
Role type
Customer Success Specialist (SaaS/Marketplace)
Builds
Provider onboarding workflows, retention strategies, and AI-driven tracking systems
Domain
Early childhood education / SaaS / Public sector
Deliverable
product features
Required skills
Account management, retention management, product feedback, AI tool usage, process building
Preferred skills
Early childhood education background, experience building internal tools
Responsibilities
Onboard and activate providers, track account health and manage renewals, run regular check-ins, surface expansion opportunities, build CS playbook, partner with Sales and Product to feed insights into roadmap
Seniority
Mid-level, hands-on IC
