GSI Services Program Manager
Core
Develop a post-sales enablement and service-delivery quality framework for Rubrik's Global System Integrator (GSI) partners to ensure customer success and retention.
Role type
Senior Program Manager, Partner Services Operations
Builds
Post-sales support and professional services delivery engine for GSI partners
Domain
Enterprise Data Protection, Cyber Resilience, Cloud Storage
Required skills
Program management, Partner relationship management, Technical acumen (Networking, Storage, Backup, Recovery, Cloud, Hypervisors), Stakeholder management, Data analysis, Process improvement
Preferred skills
Cyber Security experience, Salesforce/Atlassian/Tableau proficiency, Advanced degree
Technologies
AWS, Azure, GCP, VMware, Hyper-V, Salesforce, Atlassian, Tableau
Responsibilities
Lead and coordinate a scalable workforce of GSI engineers; Build and maintain relationships with GSI partners and Rubrik account teams; Measure and monitor customer satisfaction; Facilitate role-based training and certification; Implement and refine service delivery processes; Develop and maintain program KPIs and reports; Advocate for partner needs to internal stakeholders; Provide oversight on partner support cases and product gaps.
Seniority
Senior, hands-on IC with strategic oversight
