Customer Success Manager, RFA
Core
Leading post-sale engagement, retention, and growth of customers by acting as a trusted advisor on payments and commerce products.
Role type
Senior Customer Success Manager (Payments & Billing)
Builds
Customer retention, account expansion, and successful adoption of Stripe's financial infrastructure.
Domain
Financial Technology (Payments, Billing, Subscriptions)
Required skills
Client relationship management, account expansion strategy, executive stakeholder management, payments domain expertise, churn mitigation, subscription/invoicing advisory, ROI analysis, technical product monitoring.
Preferred skills
None stated.
Technologies
Stripe Billing, Stripe Payments, internal optimization tools.
Responsibilities
Lead post-sale engagement and retention in collaboration with Account Executives; Support account expansion by identifying opportunities and driving business outcomes; Cultivate relationships with senior executives across business, product, engineering, finance, and IT; Evangelize customer success stories and systems; Articulate customer use cases and value; Serve as a knowledgeable advisor on payments and commerce benefits.
Seniority
Senior, hands-on IC