AI Product Support Specialist
Core
Provide technical support and troubleshooting for B2B customers using AI agent software.
Role type
B2B SaaS product support specialist
Builds
Customer success for AI agent platform
Domain
B2B SaaS / AI Agents
Deliverable
client delivery
Required skills
SaaS support experience, problem-solving, verbal and written communication, multitasking, familiarity with support systems (Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom)
Preferred skills
Technical knowledge in phone systems, VoIP, and network connectivity
Responsibilities
Answer customer how-to questions, troubleshoot issues via chat/email/phone, become an expert in product and use cases, enhance customer value, collaborate with peer teams
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