Service Desk Analyst
Core
Provide technical support and IT equipment management for end users and office premises in Singapore.
Role type
Service Desk Analyst (IT Support)
Builds
IT support services and equipment maintenance for BeyondTrust Singapore office
Domain
Cybersecurity SaaS / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident and request management, End user support, IT equipment inventory and maintenance, Vendor coordination, User training and onboarding, Ticketing systems (ServiceNow), Office365, Hardware and software troubleshooting, Networking basics
Preferred skills
Endpoint Security Technology, Logistics Management
Technologies
ServiceNow, Office365, Windows, MacOS
Responsibilities
Log and track incidents and service requests, Provide technical support to end users in person and remotely, Manage and maintain IT equipment inventory, Coordinate with third-party vendors for maintenance and warranty claims, Monitor IT systems and networks proactively, Conduct training sessions for new employees
Seniority
Individual Contributor