Customer Success Manager - Youth, Club & High School
Core
Strategic partner for High School, Club, and Fan customers, acting as a consultant to align Hudl's video analysis technology with athletic and operational goals to drive retention and expansion.
Role type
Customer Success Manager (SaaS)
Builds
Customer retention, product adoption, and revenue growth for sports teams using Hudl's video and data platform.
Domain
Sports Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, onboarding execution, churn prevention, expansion revenue identification, data-driven prioritization, technical product communication
Preferred skills
Sports industry experience (coach/athlete/admin), SaaS background, familiarity with Hudl Suite
Technologies
Salesforce, Salesloft
Responsibilities
Execute high-impact onboarding for new accounts, drive deep product adoption across territory, conduct strategic reviews with coaches/directors, identify expansion opportunities, monitor health metrics to prevent churn
Seniority
Individual Contributor, Mid-Senior Level
