Customer Solution Strategy Lead
Core
Strategic link bridging Client Directors and Customer Engineers to drive enterprise-wide transformation and platform adoption for 1–5 highest-value accounts.
Role type
Senior Customer Solution Strategy Lead
Builds
Cloudflare's edge platform (App Modernization, Developer, AI) for Fortune 500 and enterprise clients
Domain
Cloud Security & Infrastructure (SaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Engineering Leadership, Technical Strategy, Cross-functional Coordination, Executive Relationship Management, Platform Roadmapping, Expansion Development, Voice of Customer to Product, Security Architecture, Cloud Computing Implementation
Preferred skills
AI/ML Infrastructure knowledge, Threat Landscape analysis, Technical Consulting, Product Management
Technologies
Cloudflare Workers, R2, D1, Durable Objects, Workers AI, Vectorize, AI Gateway, Microsoft 365, Azure, Google Cloud, AWS
Responsibilities
Develop account-specific adoption plans across App Modernization, Developer, and AI domains; Coordinate SE, CS, and Product resources against adoption milestones; Build relationships with CTOs, VPs of Engineering, and Platform Architects; Identify and qualify platform expansion opportunities; Bring strategic customer requirements into Product roadmap discussions.
Seniority
Senior, hands-on IC with leadership experience
