Senior Customer Success Manager
Core
Partner with high-profile enterprise brands to drive renewals, retention, and net retention targets while acting as a trusted advisor to help them realize value from Braze.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success plans, advocacy programs, and product adoption strategies for enterprise clients
Domain
Marketing Technology / Customer Engagement Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, commercial alignment, feature adoption enablement, customer advocacy, product usage analysis, executive relationship management, mentorship, project management, technical domain knowledge (SaaS, Mobile, APIs, Marketing Automation, Analytics)
Preferred skills
PMP or Agile certification, significant project management experience
Technologies
Braze platform, SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, HTML
Responsibilities
Partner with Account Executives to drive renewals and retention; act as the main point of contact and trusted advisor; build shared Success Plans to drive feature adoption; proactively analyze product usage to identify risks and opportunities; coordinate with Technical Support and other teams to ensure seamless customer support; act as a point of escalation for customers; provide mentorship to junior colleagues
Seniority
Senior, hands-on IC with mentorship responsibilities
