Lead Customer Success Manager, EMEA
Core
Own post-sales strategy and customer success for high-value enterprise customers in cybersecurity, ensuring adoption and measurable value.
Role type
Senior individual contributor Lead Customer Success Manager
Builds
Corelight's network detection and response platform for global commerce and national defense networks
Domain
Cybersecurity / Network Security / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, executive stakeholder engagement, security operations knowledge (NDR, SIEM, EDR), cross-functional coordination, data-informed account strategy, mentoring, playbook development
Preferred skills
Experience with EMEA multinational organizations, CISSP or CISM certification
Technologies
Salesforce, Gainsight, Totango, Jira
Responsibilities
Own post-sales strategy and customer success plans for complex enterprise portfolios; Build trusted relationships with SOC practitioners, security leaders, and CISOs; Drive platform adoption and connect capabilities to customer security strategies; Lead Executive Business Reviews to demonstrate value and align priorities; Identify retention and expansion opportunities; Lead complex escalations coordinating Support, Sales, Product, and Engineering; Represent customer voice to inform product priorities; Mentor CS teammates and develop scalable processes
Seniority
Senior, hands-on IC with mentorship responsibilities
