Field Engineer
Core
Deliver face-to-face, telephone, and on-site technical support for IT incidents and service requests across hardware and software for public sector clients.
Role type
Field Support Engineer (IT)
Builds
IT support services for public sector partners
Domain
Public Services / IT Managed Services
Deliverable
client delivery
Required skills
hardware troubleshooting, Windows 11 support, Microsoft 365 administration, incident management, SLA adherence, third-party supplier coordination
Preferred skills
Active Directory, Microsoft Intune, Azure Cloud Services, endpoint protection, vulnerability management, public sector experience
Technologies
Windows 11, Microsoft 365, Service Management System, Active Directory, Microsoft Intune, Azure Cloud Services
Responsibilities
Diagnose and resolve hardware and software issues for laptops, desktops, tablets, and mobile phones; manage service delivery against SLAs and KPIs; liaise with third-party suppliers; maintain technical documentation; support continuous improvement initiatives.
Seniority
Individual Contributor
