Senior Customer Engineer, UAE
Core
Senior Customer Engineer acting as a trusted technical advisor and primary architect of the customer journey, bridging technical strategy and business value for enterprise clients.
Role type
Senior quota-carrying Customer Engineer (GTM)
Builds
Cloudflare architectures, bespoke solutions, and customer adoption blueprints for enterprise clients
Domain
Internet infrastructure, Network Security, Zero Trust, SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise network and security architecture design, Proof of Concept (PoC) planning and execution, technical validation and discovery, quota management and revenue growth, technical Quarterly Business Reviews (QBRs), AI agent and LLM workflow automation, technical enablement and documentation
Preferred skills
Arabic language proficiency, deep expertise in at least four of: Internet fundamentals (OSI, BGP, DNS, HTTP/2), Security (WAF, Zero Trust, SASE), Performance (caching, latency), AI Proficiency (prompt engineering, log analysis), Coding/Scripting (Python, JavaScript, Go)
Technologies
Cloudflare (DNS, CDN, Zero Trust, Workers, WAF), LLMs, Python, JavaScript, Bash, Lua, Go
Responsibilities
Lead technical deep-dive discovery and map complex customer infrastructure to Cloudflare architectures; Define, scope, and deliver technical evaluations plans for PoCs and Validations; Carry a variable quota tied to new business acquisition and account growth; Design structured migration and onboarding blueprints; Leverage AI agents to automate routine tasks like RFP responses and telemetry monitoring; Partner with Enablement Team to design and govern technical resources and best practices
Seniority
Senior, hands-on IC with commercial accountability
