Senior Scaled Customer Education Specialist
Core
Design and deliver scaled customer education programs (webinars, cohorts) to help commercial and mid-market customers derive value from the Connected Operations IoT platform.
Role type
Senior Scaled Customer Education Specialist
Builds
One:many digital programs, live webinars, and cohort-based training sessions
Domain
IoT / Connected Operations / SaaS
Required skills
Instructional design, facilitation of large groups, content adaptation, data analysis for iteration, product expertise, stakeholder collaboration
Preferred skills
SaaS product training, LMS/Community platform experience, video tutorial creation, AI tool usage
Technologies
Samsara Community, Slido, AI models, authoring tools
Responsibilities
Build and facilitate cohort-based learning journeys, design innovative training experiences, produce and adapt training materials, manage live session logistics, identify customer knowledge gaps, collaborate with Product and CS teams
Seniority
Senior, hands-on IC
