Program Manager, Customers
Core
Build the connective layer between Product and Go-To-Market by planning, recruiting, launching, and managing customer programs to test pre-PMF products and evolve the platform.
Role type
Senior Program Manager (Customer Operations & Product Testing)
Builds
Scalable customer testing programs, Customer Advisory Board operations, and integrated product-launch readiness processes.
Domain
SaaS, collaboration, productivity, and enterprise software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, cross-functional coordination, process creation, customer engagement, product readiness assessment, qualitative/quantitative synthesis
Preferred skills
Pre-PMF product testing, beta/Design Partner programs, Customer Advisory Board management, Voice of Customer operations, SaaS product launch integration
Technologies
Customer insight systems, feedback taxonomies, program dashboards
Responsibilities
Stand up and run repeatable customer programs including planning, recruitment, onboarding, engagement, measurement, and closeout. Create shared operating infrastructure including intake processes, playbooks, and status reporting. Coordinate Product, Design, Research, PMM, Launch Ops, and other teams around shared plans and milestones. Own execution of pre-PMF customer testing including product evaluation and phased-rollout support. Support relaunch and operation of the Customer Advisory Board. Integrate customer testing into the product-launch process as a readiness gate. Establish recurring customer listening and insight-loop practices.
Seniority
Senior, hands-on IC
