Director, LATAM Carrier Relations
Core
Lead carrier relations and supply strategy for Twilio across Latin America, ensuring seamless communication services and fostering strategic partnerships with regional carriers.
Role type
Director, Carrier Relations (Telecommunications)
Builds
Localized supply strategies and carrier partnerships for Twilio's LATAM markets
Domain
Telecommunications / Latin America
Required skills
Carrier relations management, Telecommunications industry expertise, LATAM regulatory navigation, Strategic partnership development, Multi-country negotiation, Team leadership, Market intelligence analysis, KPI management, Route optimization, Cross-functional collaboration
Preferred skills
SS7, ISUP, MAP, SIP protocols knowledge, Master's degree in Telecommunications or Business Administration
Technologies
SS7, ISUP, MAP, SIP
Responsibilities
Lead and mentor a team of carrier relations specialists across LATAM; Partner with Sales and Product to co-develop country-specific supply strategies; Develop and maintain strategic relationships with regional and local carriers; Navigate complex local telecommunications regulations and policy changes; Implement and monitor localized KPIs for supplier performance and cost efficiency; Act as an escalation point to resolve regional carrier service issues.
Seniority
Director, strategic leadership & team management
