Managed Services Engineer (On-site)
Core
Provide Tier I technical support and white-glove field service for a single client in a niche industry, focusing on on-site troubleshooting and user guidance.
Role type
Managed Services Engineer (Tier I Support)
Builds
IT support services for a single enterprise client
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Microsoft technologies, networking, virtualization, Zendesk, Windows server roles, troubleshooting, ticket documentation
Preferred skills
Service desk experience, MSP experience, fast-paced environment adaptability
Technologies
Meraki, Microsoft Intune, Entra, VMware, Zendesk
Responsibilities
Provide Tier I technical support to end users, manage and document support requests in Zendesk, troubleshoot network infrastructure, Microsoft Intune/Entra, and VMware environments, deliver white-glove field service, escalate complex issues, support users with IT policies and best practices
Seniority
Entry to Mid-level, hands-on IC