Manager, Customer Success, Strategic
Core
Lead a team of Strategic Customer Success Managers to drive retention, growth, and operational rigor for high-value enterprise clients.
Role type
Senior IC manager (customer success)
Builds
Strategic account relationships and retention/growth outcomes for enterprise SaaS clients
Domain
SaaS / Social Intelligence
Required skills
People leadership, strategic account management, retention strategy, risk detection, executive communication, generative AI application, cross-functional collaboration
Preferred skills
SaaS business model expertise, executive coaching, sales background
Technologies
Salesforce, Gainsight, Tableau
Responsibilities
Coach and develop a team of CSMs, establish team operating standards, manage retention and expansion pipelines, engage with customer executives, integrate AI into workflows, report on portfolio metrics
Seniority
Manager, hands-on leadership
