Trust and Safety Associate
Core
Handling escalations from couriers, investigating unusual incidents, and resolving complex issues to maintain service standards and optimize workflows.
Role type
Trust and Safety Associate (Operations)
Builds
Courier performance standards and operational workflows
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
Escalation management, incident investigation, conflict resolution, process optimization, stakeholder communication, performance monitoring
Preferred skills
Leadership, relationship building, adaptability, proactive planning, attention to detail
Technologies
None stated
Responsibilities
Acting as an escalation point for courier queries and issues; Investigating unusual incidents; Resolving complex issues with couriers; Supporting off-boarding and courier agreement terminations; Interacting with third parties regarding courier performance
Seniority
Individual Contributor
