Senior Revenue Operations Support Manager, Singapore
Core
Manage background operations and support sales/customer success teams by resolving system tickets, verifying data accuracy, and driving process improvements within Salesforce and CLM environments.
Role type
Senior Revenue Operations Support Manager
Builds
Operational support processes and documentation for sales and customer success initiatives
Domain
SaaS / Internet Infrastructure / Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce administration, quote-to-cash process knowledge, data verification, process improvement, cross-functional liaison, UAT execution, project management, Excel/Google Sheets proficiency
Preferred skills
SaaS industry experience, initiative-taking, detail-oriented analysis
Technologies
Salesforce, CLM, Excel, Google Sheets
Responsibilities
Resolve sales process and system tickets independently; verify data accuracy of sales orders; liaise between Sales, Customer Success, Contracts, Pricing, and Finance; execute and design user acceptance testing scenarios; lead operational projects to enhance processing speed and efficiency; create documentation and train team members on new tasks.
Seniority
Senior, hands-on IC
