Technical Support Engineer
Core
Own specific products from a technical perspective, troubleshoot, identify, and resolve issues by pushing bug fixes, and act as the Voice of the Customer to improve products.
Role type
Technical Support Engineer (Product-focused IC)
Builds
AI employee ecosystem for local businesses (Auto, Home Services, Aesthetics)
Domain
AI Agents / Local Business Services
Deliverable
production ML models | product features
Required skills
Troubleshooting, bug fixing, PR creation/merging, API/web services knowledge, JSON, scripting/debugging tools, data analysis, issue triaging, cross-functional collaboration
Preferred skills
AI power user, process improvement, ambiguity tolerance
Technologies
APIs, web services, JSON, scripting tools
Responsibilities
Troubleshoot, document & resolve bugs using AI to create and merge PRs; Serve as a point of escalation for product-related issues; Develop feedback loops with the Product team; Create internal documentation; Socialize customer data to cross-functional partners; Resolve escalated cases within SLAs
Seniority
Mid-level, hands-on IC